Definition:
• determining the root Systemic causes of human Work-Process problems, then
• Changing defined and stable Work-Processes, so as to
• eliminate, or reduce, the human tendency to commit errors;
Concept Number: *114
English Master: Process improvement
Synonyms, Variations & Acronyms: Root Cause, Systemic
Detailing
“Root-Causes” are the earliest Defect causes in the chain of all causes and effects. It pays to remove the source of a problem. “Systemic causes” are those that are built into the Process, and bound to cause a problem regularly if not improved. The proof of improvement lies in the results from a changed Process.
Illustrations
Illustration: none
Type
Process
Domain: Continuous-Process-Improvement
Examples
none
Notes
none
Keyed-Icons
none
Drawn-Icons
none
Related-Concepts
• Root Cause
• Systemic
History-of-Concept
none
This Concept entered by Dorota.