The Systematic activity of

• determining the root Systemic causes of human Work-Process problems, then
Changing defined and stable Work-Processes, so as to
• eliminate, or reduce, the human tendency to commit errors;

• and to thus improve Productivity or costs.

Alternative Names

Concept Number: *114
English Master: Process improvement
Synonyms, Variations & Acronyms: Root Cause, Systemic


“Root-Causes” are the earliest Defect causes in the chain of all causes and effects. It pays to remove the source of a problem. “Systemic causes” are those that are built into the Process, and bound to cause a problem regularly if not improved. The proof of improvement lies in the results from a changed Process.


Illustration: none


Domain: Continuous-Process-Improvement

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This Concept entered by Dorota.

Created by system. Last Modification: Tuesday 12 of November, 2013 16:27:26 CET by Dorota Kubacka.