The Systematic activity of
• determining the root Systemic causes of human Work-Process problems, then
• Changing defined and stable Work-Processes, so as to
• eliminate, or reduce, the human tendency to commit errors;
• and to thus improve Productivity
Concept Number: *114
English Master: Process improvement
Synonyms, Variations & Acronyms: Root Cause, Systemic
“Root-Causes” are the earliest Defect causes in the chain of all causes and effects. It pays to remove the source of a problem. “Systemic causes” are those that are built into the Process, and bound to cause a problem regularly if not improved. The proof of improvement lies in the results from a changed Process.
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This Concept entered by Dorota.